Terms and Conditions
Copyright & Trade Marks. DKP Cricket Online’s website, collectively with its design, text, graphics, illustrations and images are (unless otherwise stated) copyright of DKP Cricket Online’s, its Licensors or the relevant contributor. You may not copy, reproduce, republish, download, post, broadcast, transmit, adapt or otherwise use any copyright material in any way except for your own personal, non-commercial use.
Pricing. All prices are in GBP sterling and inclusive of VAT at the prevailing rate (currently 20.0%). Prices can be changed into multiple currencies however when making payment it will be taken in GBP but rest assured you will get the market rate. We are under no obligation to accept your order. Prices, offers and products are subject to availability and may change at any time prior to acceptance of your order. We will inform you of any changes.
Cancelled Orders. You have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order at any time up to seven working days starting the day after your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre. Liability for return postage costs on cancelled orders is the responsibility of the customer. All items must be returned as new, in their original packaging. We recommend returning your goods by recorded delivery.
Damaged or Faulty Goods. Claims for damaged or faulty goods must be sent to us within 7 days of receipt. The goods must be returned in their original packaging. This does not apply to faults caused by accident, neglect, misuse or every day wear and tear. We will inspect the goods and check carefully against all the claims made. In some instances, our inspection may include a consultation with the manufacturer. If we agree that the goods are indeed damaged or faulty we will replace the item or refund you amount. We recommend returning your goods by recorded delivery. Please note that no type of toe or edge damage is covered in our warranty.
Exchanges & Refunds. If you have ordered the wrong size or colour, or wish to return goods for any reason other than that they are damaged or faulty, then you must also do so within 7 days of receipt. If you would like an exchange, please re-order the item you require online and we will give you a full refund (less postage) upon receipt of your return. If an exchange is not required, we will give you a full refund (less postage) upon receipt, provided that the goods are returned unused, in their original packaging. Liability for postage costs back to us will be with the customer unless your goods are damaged, faulty or there was an error on our part. Please note laser engraved and Custom Made Cricket bats are excluded for a refund or exchange.
Sales on this site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. By submitting an order you are indicating unequivocal acceptance of these terms and conditions.
These terms and conditions do not affect your legal or statutory rights.
Warranty Cricket Bats. We guarantee these bats against manufacturing flaws for 3 months from the date of purchase. Bats must be returned with proof of purchase to support any claim under warranty; failure to adhere to DKP recommendations can affect this guarantee. Please read our 'knocking in section' Willow and cane are natural raw materials used by DKP in accordance with the laws of the game; these raw materials naturally deteriorate with use and cannot be impervious to the effects of poor quality balls, mistimed shots/yorkers, tapping, general wear and tear etc. As a result it is impossible for any manufacturer to give a fixed period of longevity to a cricket bat.
Within this period we will offer a free repair service where in our opinion it is applicable. We will then carry out the necessary work to prolong the life of the bat. Any damage incurred around the toe area is NOT covered under the warranty.
A lot of the damage that occurs in the lifetime of a cricket bat is superficial and does not affect the performance of the bat.
DKP reserve the right to withdraw the Warranty Service if our experts deem that the bat has been subject to damage due to one or more of the following:
- Lack of adherence to our bat preparation guidelines.
- Deliberate damage.
- Used on a bowling machine
- Use of poor quality balls.
- Normal wear and tear.
- Mistimed shots.
- Yorker damage.
- Excessive bat tapping.
- Water damage.
- Poor storage conditions (too damp or dry).
Bats returned under warranty will be assessed by our experts at DKP and we will advise as to the best form of action and whether or not the issue is covered by the warranty terms or if there may be a potential charge. We will NOT carry out any chargeable work without your consent.
Any valid warranty manufacturing and material defects will be repaired free. If the bat is still within the warranty period but considered beyond repair, we will offer a free or significantly discounted replacement depending on the condition/usage of the bat. Under no circumstances will we offer a refund once the bat has been used, this includes if it has become damaged.
At DKP we always try to be fair and reasonable and more ‘customer friendly’ than what is considered normal within the cricket bat market.
If any damage occurs, the bat must be returned promptly to us for advice. Minor repairs can easily be completed, leaving damage unattended until beyond repair may be construed as neglect. Repairs completed within the 3 month guarantee are normally free of charge; subsequent repairs and servicing are usually chargeable, but quoted before any repair work is carried out.
Our aim is to look after the bats and our customers with prompt, effective repair work in combination with clear advice on preparation and maintenance, throughout the lifespan of the bat. Please note toe damage is not covered under the warranty.
DKP Cricket Online will endeavor to ensure that this website is fully operational at all times. However, we cannot guarantee that it will be completely free of faults. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services. In the event of acts, events, omissions or accidents beyond the reasonable control of DKP Cricket Online, such as technical or power failure, or natural and physical disasters, DKP Cricket Online shall be excused the attributed prevention or delay of performance for so long as such a situation endures. Further, DKP Cricket Online have no liability to you for any failure to deliver goods you have ordered, any delay in